Best Buy, expected to succumb to competition from Amazon, is instead thriving because of in-home consultations and "personal chief technology officers" (Bloomberg)
Bloomberg:
Best Buy, expected to succumb to competition from Amazon, is instead thriving because of in-home consultations and “personal chief technology officers” — The big-box retailer doesn't just want to sell you electronics. It wants its in-home consultants to be “personal chief technology officers.”
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