Chat happens: Your guide to 11 group-chat services

Everyone knows the secret to success — personal and business alike — is good communication. But in what form? If you're trying to communicate with a group in real time, you're no doubt familiar with the old standby: conference calls. You know: those mind-numbing phone meetings in which talkers overlap, voice quality is terrible, half the people aren't paying attention and somebody's dog barks intermittently throughout the call.

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